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6 Tips For Optimizing Your Courier Service Today

It may sound overly basic but the more efficiently you can deliver products, the more successful your courier service will be.

Optimizing and conquering courier management requires a solid understanding of the basics so you can ensure the continuous improvement of all the different areas of your company, whether it be scheduling preventative maintenance, establishing dedicated roadside assistance, enhancing delivery routes, or implementing fleet maintenance software.

Implement a Fleet Preventative Maintenance Plan

An effective fleet preventative maintenance plan includes:

  • A comprehensive checklist of all the activities and tasks to be performed during scheduled maintenance. (This will differ based on each vehicle’s class).
  • The service interval or frequency.
  • Creating a process for drivers to submit their written inspections.
  • A designated facility where maintenance and repairs can take place.
  • A record-keeping procedure to store data.
  • A process for maintaining inventory and ordering spare parts.


Consider Fleet Maintenance Software

Fleet Management Advantages

Fleet Management Advantages – Source:

A courier fleet optimization and maintenance software allows couriers to deliver parcels faster without wasting resources. Moreover, it enables couriers to avoid: vehicle wear and tear, increased fuel costs, completing fewer tasks within a given time frame, inefficient driving routes, and customer dissatisfaction.

In today’s saturated courier market, optimization and maintenance software is more important than ever to stay ahead of the curve, improve customer service, and increase profitability.

Establish Dedicated Roadside Assistance

Breakdowns occur no matter how well-maintained your fleet is. To avoid your courier vehicles being stranded in the middle of the road, you need to ensure you have a dedicated roadside assistance service that will get you out of a bind in a timely and efficient manner to avoid unnecessary downtime and costly losses.

So whenever a roadside emergency happens, you’re confident in the on-demand service’s proficiency to resolve the issue and get your vehicle moving in no time. You can also consider investing in courier breakdown cover as it’s very affordable and will help provide you with peace of mind in the long run.

Moreover, these services will usually recover your vehicle to the destination of your choice without any added charges, and they also offer assistance if it won’t start or if you’re stuck and don’t have a serviceable spare tire.

Use the right vehicles for the area

Sometimes cars or bigger vehicles aren’t the most practical when there’s a lot of downtown traffic. This is often better navigated using a bicycle or an electric hand cart. Naturally, you won’t be using these for remote or rural regions. Location intelligence is essential if you want to optimize your courier service.

So consider population density and the number of delivery addresses in a given area before you choose the right mode of transportation.

Consider stops in your travel time calculations

When planning your routes, don’t just look at travel time but also consider stops. If your driver has to deliver a package to someone living on the 5th floor in a building with no elevator, then that is sure to derail delivery time.

So take these factors into account (the type of building, number of floors, distance from the road to the front door, etc) and use that data to optimize your ETAs.

Why Courier Services Are Needed Now More Than Ever

The shifting consumer preferences and new technologies the logistics industry have always been a challenge to navigate. With that said, COVID-19 has taken this challenge to a entirely new level as many transportation businesses, small and large, were forced to let go of their long-term business strategies and adapt more forward-thinking ones.

Prior to the pandemic, many businesses were weighing whether third party delivery services would make sense cost-wise. In-house delivery comes at a price and entails hiring, training, and employing delivery personnel. This not only adds more labor costs to the business but insurance fees as well.

Moreover, those situated in rural areas often have a clientele that lives outside of a delivery radius that is profitable for the business. However, when Coronavirus hit, third party courier services became an essential stream of revenue for many operators. This was especially helpful for businesses that had to close their doors due to lockdown, social distancing, and quarantine.

The pandemic has taken a toll on many sectors including retail, transportation, leisure and hospitality, arts, entertainment, and recreation, as well as accommodation and food services. In light of these developments, many courier services made extra efforts to work with businesses affected by the pandemic by adding incentives and making rates more manageable.

How to Approach Courier Services

As the world is gradually shifting to a less restrictive lifestyle, it’s going to take quite some time to completely get back that sense of normalcy we’ve grown accustomed to. While businesses have reopened, though perhaps under different circumstances, many people still don’t feel comfortable enough to go out and about unless it’s for a quick grocery trip to get the bare essentials.

As more consumers opt for at-home delivery, growing accustomed to the convenience of courier services has made delivery platforms not only highly reliable but necessary as well. This growing demand means courier services will continue to be essential for keeping streams of revenue coming in.

For businesses that don’t have an in-house delivery platform, third-party providers offer a simple, straightforward, and streamlined way to add delivery services in a quick and efficient manner.

This means businesses can begin to generate revenue almost instantly and don’t have to curb their operations or up the marketing budget. Courier delivery services are a key element in both operational and marketing plans and offer an extremely valuable medium to reach a broader range of customers.

The Benefits of Using Courier Services for Your Business

Using courier services can bring so many benefits to your business. Not only does it offer the convenience of at-home deliveries to your customers but it also helps you expand your business all while saving time, money, and ensuring a quicker service.

  • Quicker delivery: this will help you improve the efficiency levels of your enterprise and make a positive impression on customers.
  • Knowledge and experience: when you use third-party courier services, you benefit from the knowledge and expertise the courier company has to offer.
  • Better reputation: offering more delivery options for a large clientele will boost your business’s image and improve its reputation.
  • Tracking tools: this will allow your customers to get more control over their order and benefit from the opportunity to track their parcel while it’s on its way.

6 Things You Need To Know Before Starting A Courier Service

A courier business can help you make good money as they are many benefits of being your own boss. There are several things that you can know before you get started.


Legal Decisions

Before you start to set up your courier services there are some legal things you might have to deal with. Try to understand the legal structure and also make sure that you have all the proprietors mentioned. You will need a licence which can help you when it comes to taxes.



Insurance can help you when in emergency situations. Having an insurance can help you in any law suit or claim, Try to not scare away easily as insurance can help you find the right way.


Reliable Vehicle

If you do not have a reliable vehicle, you might fall into many problems. Find a semi-truck which can help you stay in the business. If you want you can also take a car or a pickup truck.


What you can get paid

There are many times that you might price your services high or low which cannot work out well for your business. Take the national average and work it into your favour. Also most countries charge by the job rather than hourly basis which can also help you adjust accordingly while you change the rates.


You will have to work hard

Starting your business is a great idea but it can be hard work, especially when you start out. You do not have to work long hours to be successful which can help your business grow. It you want your business to take off. Try to learn to be punctual and start your day right and success will follow you.


Don’t be afraid of complaints

You are staring out your business and at this time complaints are one way to help ensure that your services get better. Try to make use of these services and use it to improve your business. Also, check in with your customers on a regular basis. This is one way to build loyalty and also to help ensure you keep on growing. If you find a problem try to fix it as soon as possible which is more like second chance for you.


The steps mentioned here are some of the most important things one must know before starting out a business in courier. Do not be demotivated if you do not see growth but try to put in efforts and you will be where you have to be sooner or later. Working hard to make your business well can work for you but try not to give up easily.






Stan H. Hsu

“When I decide to shift my house, my friend gave me contacts to Dunham Express, they very thorough with their services. They also made sure that my shipment arrived on the right time.”

Melanie O. Kenny

“I wanted to send a package to a different place and this is where Dunham Express helped me in the whole process.”

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